Refund and Cancellation Policy

Effective Date: 01/01/2024
Last Updated: 01/01/2025

At Against The Tide (againstthetide.co.za), we are committed to providing valuable political commentary and analysis to our subscribers. This policy outlines our refund and cancellation procedures for our subscription services.

Subscription Services

Against The Tide offers digital subscription services providing access to Steven Friedman’s political commentary and analysis via email newsletters and website content. We offer both free and paid subscription tiers.

Cancellation Policy

Subscriber-Initiated Cancellations

You may cancel your subscription at any time through the following methods:

  • Online: Log into your account at againstthetide.co.za and navigate to your subscription settings
  • Email: Send a cancellation request to info@againstthetide.co.za
  • Written Notice: Send written cancellation notice to our registered address

Cancellation Processing

  • Cancellation requests will be processed within 48 hours of receipt
  • You will receive email confirmation of your cancellation
  • Your subscription will remain active until the end of your current billing period
  • You will continue to have access to paid content until your subscription expires

Effect of Cancellation

Once cancelled:

  • No future payments will be charged to your account
  • You will lose access to premium content at the end of your current billing period
  • You may retain access to free articles and content
  • Your account information will be retained in accordance with our Privacy Policy

Refund Policy

General Refund Terms

Due to the digital nature of our content and immediate access provided upon subscription, refunds are generally not available for subscription fees already paid. However, we may consider refunds in the following circumstances:

Eligible Refund Scenarios

  1. Technical Issues: If technical problems on our end prevent you from accessing content for more than 7 consecutive days
  2. Billing Errors: Incorrect charges, duplicate payments, or unauthorized transactions
  3. Content Not Delivered: If promised content is not delivered as advertised
  4. Service Disruption: Extended service outages exceeding 7 days within a billing period

Refund Process

To request a refund:

  1. Contact us at info@againstthetide.co.za within 30 days of the billing date
  2. Provide your subscription details and reason for the refund request
  3. Include any relevant documentation supporting your claim
  4. Allow up to 14 business days for review and processing

Refund Limitations

  • Refunds are not available for:
    • Change of mind or dissatisfaction with content opinions
    • Failure to read or access content during your subscription period
    • Requests made more than 30 days after billing
    • Free trial periods (no charge involved)
    • Partial refunds for unused portions of subscription periods

Billing and Payment Terms

Recurring Subscriptions

  • Paid subscriptions automatically renew at the end of each billing cycle
  • We will charge your payment method on file unless you cancel before the renewal date
  • Subscription fees are charged in advance for the upcoming billing period

Payment Method Updates

  • It is your responsibility to maintain current payment information
  • Failed payments may result in service suspension after a grace period of 5 days
  • We will attempt to notify you of failed payments via email

Free Trial Periods

If applicable:

  • Free trials automatically convert to paid subscriptions unless cancelled
  • You must cancel before the trial period ends to avoid charges
  • Cancellation during free trial periods results in immediate loss of access

Contact Information

For questions about cancellations, refunds, or billing issues:

Email: info@againstthetide.co.za
Website: againstthetide.co.za
Response Time: We aim to respond to all inquiries within 2 business days

Dispute Resolution

If you disagree with our refund decision:

  1. You may escalate the matter by emailing detailed concerns to our customer service team
  2. We will review escalated cases within 7 business days
  3. For unresolved disputes, you may contact your payment provider’s dispute resolution service

Changes to This Policy

We reserve the right to modify this refund and cancellation policy at any time. Changes will be:

  • Posted on our website with an updated effective date
  • Communicated to existing subscribers via email
  • Applied to subscriptions purchased after the effective date

Legal Rights

This policy does not affect your statutory rights as a consumer under South African law, including rights under the Consumer Protection Act, 2008. If any provision of this policy conflicts with your statutory rights, your statutory rights will prevail.

Against The Tide
Political Commentary by Steven Friedman
Website: againstthetide.co.za
Email: info@againstthetide.co.za
Tel: +27 72 480 6483

This policy is governed by the laws of South Africa.